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Our Commitments to You

Postage & Packaging Charges

Art Materials

We aim to ensure that your order is delivered to you within 5 working days of receiving payment. If we anticipate delivery taking longer we will usually inform you by email or telephone (please note we do not dispatch orders at weekends, Bank Holidays or over the Christmas Holidays). Delivery of art supplies in the U.K under 2kg are usually made by Royal Mail and over 2kg by courier which will usually require a signature on delivery.

U.K MAINLAND: SHIPPING CHARGES

Order Value P&P Charge
£0.01 -£39.99 £3.95
£40.00 and above FREE

P&P is FREE on our complete range of dvd's worldwide.

For international deliveries INCLUDING deliveries outside of UK Mainland our shipping charge is based on the total weight of your order and will be displayed on your order summary before you are asked to pay.

IMPORTANT NOTE: Please ensure you select the correct shipping option based on your geographical location. Orders placed with the wrong shipping option selected may be rejected and subject to a £5.00 surcharge.

Tuition Dvds

As part of our commitment to helping artists improve their abilities shipping is free on all tuition dvds. This applies to all our customers worldwide

 

Refunds & Returns Policy

Artist materials or tuition aids such as dvds purchased through The Watercolour Artist.com online store may be returned for any reason within 14 days for a full refund provided they are in resaleable condition.

IMPORTANT: You must inform us prior to returning your item/s of your intention to return either by letter or email to customerservice@thewatercolourartist.com and this must be done within 7 days of receipt of your order. (Please Note - You are responsible for the cost and arrangement of return shipping and this will not be reimbursed unless the goods are faulty or by prior agreement.)

General terms of Sale

The following conditions apply to the sale of any products purchased through TheWatercolourArtist.com website.

1. Images

1.1 Images displayed on The Watercolour Artist.com are for representational purposes only. Although every care has been taken to ensure that the images displayed provide an accurate representation The Watercolour Artist.com will accept no responsibility for differences between the website images and the actual materials.

2. Payment

2.1 Payment for any purchases made through TheWatercolourArtist.com shall be made in UK Pounds Sterling via the secure payment system provided.

3.Copyright

3.1 All intellectual property contained on the website including text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software and all other materials on this website are to remain the property of or are licensed to TheWatercolourArtist.com.

3.2 The copyright for online tutorials displayed or sold by The Watercolour Artist.com will remain the intellectual property of the named artist. Any attempt to copy, save, change or redistribute any such publication without express written consent of the artist is strictly prohibited.

4. Transactions

4.1 The Watercolour Artist.com operates on a first-come basis. In the event that two or more customers have interest in the same item/items determination of which customer came first will be determined by the time and date of the order.

5. Dispute Resolution

5.1 If any dispute should arise between you and The Watercolour Artist.com you agree to settle to attempt to settle by negotiation. A party may not serve an ADR notice or commence court proceeding/an arbitration until 21 days after it has made a written offer to the other party(ies) to negotiate a settlement to the dispute.

6. Governing law

6.1 The contract will be deemed to be formed in England and shall be interpreted, construed and enforced in all respects in accordance with the laws of England. You agree to irrevocably submit to the exclusive jurisdiction of the English Courts.

7. Notice

The Watercolour Artist.com reserves the right to revise the Terms and Conditions of Sale. Revisions will be dated and supersede previous Terms and Conditions of Sale.

 

Privacy Policy

Our Commitment To Privacy

Here at The Watercolour Artist.com your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Information Collection and Use

The Watercolour Artist.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. The Watercolour Artist.com collects information from our users at several different points on our website.

The Information We Collect:

This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Name
Address
Phone Number

The Information We DONT Collect:

We do not collect Credit/Debit Card Information instead all payments made through the site are processed securely through an independent secure payment service.

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose other than occasional emails notifying you of special offers/updates to the website and are not shared with outside parties.
We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a piece of data stored on the user’s hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once the user closes their browser, the cookie simply terminates. For instance, by setting a cookie on our site, the user would not have to log in a password more than once, thereby saving time while on our site. If a user rejects the cookie, they may still use our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site.

Log Files

We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing

We will occasionally share aggregated demographic information with our partners and advertisers. This is not linked to any personal information that can identify any individual person.

Links

This web site contains links to other sites. Please be aware that we The Watercolour Artist.com are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Newsletter

If a user wishes to subscribe to our newsletter, we ask for contact information such as name, email address and phone number.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as postal/zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Email-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. The Watercolour Artist.com will automatically send the friend a one-time email inviting them to visit the site. The Watercolour Artist.com stores this information for the sole purpose of sending this one-time email. The friend may contact TheWatercolourArtist.com by emailing sales@thewatercolourartist.com to request the removal of this information from our database.

Security

This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.

While we use our best efforts to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected. Finally, the servers that we store personally identifiable information on are kept in a secure environment, behind a locked cage.

If you have any questions about the security at our website, you can send an email to customerservice@thewatercolourartist.com.

Special Offers

We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Site and Service Updates

We also send the user site and service announcement updates. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone.

Correction/Updating Personal Information:

If a user’s personally identifiable information changes (such as your postal/zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us. This can usually be done at the member information page or by emailing our Customer Support.

Choice/Opt-out

Users who no longer wish to receive our newsletter or promotional materials from our partners may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at unsubscribe@thewatercolourartist.com.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

 

Tuesday, June 27, 2017